health care jobs, careers, and e-learning/training  

Forums 24x7


News Articles

Focus Areas

Links & Resources


Free Magazines

  Print This Page

Free Magazine: Self Service Drives Dollars for the Contact Center

Qualify for Your Free Subscription!

Customers want answers to their questions more quickly, more accurately and increasingly in the channel of their choice. Research indicates:
  • 75% of companies that have implemented self-service into their contact centers have seen at least 25% improvement in customer satisfaction
  • One-third of companies are planning to implement a self-service solution within 24 months
  • Meeting or beating the competition requires self-service
  • Self-service can reduce operating costs
Self service in the contact center can have staggering results:
  • 65% increase in customer satisfaction
  • 58% increase in first call closure rate
  • 39% increase in customer retention
Read the rest of the Aberdeen Group's findings in their May 2007 benchmark report, sponsored by Neocase Software.

Subscribe To Self Service Drives Dollars for the Contact Center Now!

Trade Publications FREE to Qualified Professionals.

No hidden or trial offers, and no purchase necessary. Publications are absolutely free to those who qualify.

Browse through our extensive list of trade publications by industry, title, or geographic eligibility to find the titles that best match your skills and interests. Simply complete the application form and submit it.

Print This Page

About hireCentral  ::  Copyright  ::  Privacy  ::  Legal  ::  Contact